Shipping policy

Shipping Policy

Last updated: October 9, 2026

CrepsNGarmz currently ships to customers in Canada and the United States. Our products are made and fulfilled through our production partner.

We work to provide a reliable delivery experience, but production and shipping times are estimates rather than guaranteed delivery dates.

1. Order Processing and Production

Our products are made to order. After you place an order, it must be processed and produced before it can be shipped.

For small-volume orders, Tapstitch indicates that production typically takes 3–7 business days. Shipment is generally arranged no later than the eighth business day after payment confirmation under its published small-order shipping policy.

These timelines may vary depending on product availability, order complexity, production volume, customisation requests, holidays, and other operational factors.

Production time is separate from shipping transit time.

2. Estimated Delivery Times

Delivery times depend on your destination, the product ordered, the fulfilment location, and the shipping method available for your order.

The following are Tapstitch's published estimates for relevant shipping services:

United States

USA Special Line: approximately 5 days on average, with 95% of shipments arriving within 7 days.
International Express: approximately 5 days on average, with 95% arriving within 7 days.
Standard Shipping: approximately 25 days on average, with 95% arriving within 30 days.

Canada

Special Line: approximately 10 days on average, with 95% of shipments arriving within 15 days.
International Express: approximately 5 days on average, with 95% arriving within 7 days.
Standard Shipping: approximately 25 days on average, with 95% arriving within 30 days.

These figures represent estimated transit times after fulfilment and handover to the shipping carrier. They do not include production time and are not guarantees that an order will arrive by a particular date.

Not every shipping method is available for every product or destination. The applicable shipping options and charges will depend on your order and delivery address.

3. Shipping Rates

Shipping charges are calculated based on factors such as the delivery destination, product weight, order quantity, fulfilment location, and selected shipping method.

The available shipping rates will be displayed at checkout.

Where applicable, we will communicate any shipping charges before you complete your purchase.

4. Tracking Your Order

Once your order has been shipped, tracking information will be provided when available.

Tracking updates may take some time to appear after dispatch. You can use the tracking details to monitor your shipment's progress.

If you have not received tracking information within the expected processing period, please contact us with your order number.

5. Shipping Delays

Although we aim to meet the estimated delivery timelines, delays may occur because of circumstances beyond our control, including:

Customs clearance and inspections.
Severe weather conditions.
Public holidays and peak-season order volumes.
Airline, carrier, or logistics disruptions.
Incorrect or incomplete delivery information.
Other unforeseen events affecting transportation.

If your order is delayed beyond its estimated delivery window, contact us with your order number and tracking information. We will review the situation and help determine the appropriate next steps.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact details at checkout.

If you notice an error, contact us immediately. We will attempt to correct the information if the order has not yet been shipped, but changes cannot be guaranteed once processing or dispatch has progressed.

Orders that cannot be delivered because of incorrect or incomplete information may incur additional shipping charges if reshipment is possible.

Please double-check your address, apartment or unit number, postal or ZIP code, and contact details before completing your purchase.

7. Customs, Duties, and Taxes

Orders shipped across international borders may be subject to applicable customs requirements, taxes, duties, or other charges.

The treatment of these charges depends on the destination, shipping arrangement, and applicable regulations. Where applicable charges are not included in the amount collected at checkout, the recipient may be responsible for paying them.

We will provide relevant shipping information available to us, but customs processing and decisions made by government authorities are outside our control.

8. Lost, Damaged, or Missing Deliveries

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible.

For damaged, defective, or incorrectly fulfilled products, please contact us within 7 days of delivery, providing your order number and clear photographs or videos of the issue.

If tracking shows that your package has been delivered but you cannot locate it, check your delivery area and contact the carrier for additional delivery information. Please also contact us so we can review the circumstances.

We will investigate eligible claims with our fulfilment partner and assess the appropriate resolution. Any resolution will be subject to the circumstances and applicable consumer protection law.